The 2020 Corporate Social Responsibility Report (ESG) of Industrial and Commercial Bank of China Limited was publicly released on March 26, 2021. This is the fourteen corproate social responsiblity report the Bank has compiled and released consecutively. KPMG Huazhen LLP has carried out the independent third-party assurance of this report.

This report is divided into three chapters, that is, “Governance”, “Society”, and “Environment”, as well as two special columns, that is, “Fight against COVID-19” and “Precision Poverty Alleviation”. It describes the Bank’s endeavors in such aspects as corporate governance, risk management, employee care, customer service, green finance, inclusive finance, finance-based poverty alleviation, fight against COVID-19, environmental protection and public good, as well as its social responsibility management and performance, among other domains of content...