Login Correct Website, Call Correct Telephone No.

★ Please keep in mind our web portal site and mobile banking site are www.icbc.com.cn and m.icbc.com.cn respectively; our customer service hotline is 95588.
During logon, enter ICBC website address directly, do not access indirectly through other address, number or hyperlink. ICBC never asks customers to change password at a specified webpage or authenticate identity by email, SMS or phone. Do not trust such message if you receive one. (List of fraudulent websites)
In addition, be aware of the following:
1. Enter website address directly when accessing ICBC website or add ICBC website address into "My Favorites" in the browser. Do not access ICBC website indirectly through hyperlink.
ICBC website address: www.icbc.com.cn
2. Watch out for fraudulent websites. Call 95588 at once if in doubt. (Links: What are bogus websites, Types of fake websites)
3. After logon ICBC website, check carefully the details of certificate corresponding to the icon with a lock on the status bar at the bottom right hand corner of the browser:
Issued to: mybank.icbc.com.cn
Issued by: VeriSign Class 3 Extended Validation SSL SGC CA
Validity: Check if the certificate is within the validity period
★ At present, you can pay bills or make payments through ICBC Telephone Banking. Call "95588" and follow the steps to complete the payment. Please make sure do not use "Telephone Banking services" connected through other telephone numbers. Do not trust any phone banking service provided through improper channels.

Make Sure Your Computer, Telephone Number, Mobile Phone are Safe

Your computer and software may be threatened by virus or hacking. Please pay attention to the following:
1. Download and install ActiveX provided by ICBC to protect your card No. and password from being stolen.
2. Periodically download and install the latest operating system, browser security programs or patches.
3. Change the host files in your computer to "read-only".
4. Install personal firewall. The firewall can stop hackers from attacking your computer.
5. Install and update anti-virus software timely. Make the update a habit to stop new types of virus from entering your computer.
6. Do not open emails coming from nowhere.
7. Do not click unidentified links, scan unidentified QR codes, or download and install software randomly.

Protect Your Account No., Password, USB-Shield, e-Password Device and E-banking Code Card

As an electronic banking customer of ICBC, you should be the only person to know your password. Once your card number or password have been stolen or guessed, your account will be maliciously used online. This will cause unnecessary monetary loss to you. Therefore, you should increase your security awareness, make a good habit while banking online to stop any chance for unauthorized users to access your account.
1. Do not disclose your account number and password to anybody under any circumstance. Do not trust any solicitations for your card number or password through email, SMS or phone. If in doubt, call 95588 and contact us immediately. If you have disclosed your Internet Banking password to unidentified person or website, please logon Internet Banking immediately to change password or reset at ICBC counter.
2. Choose password that is not easily to be guessed (do not use date of birth, telephone number, same numbers, continuous numbers or first/last few digits of your identity card number). This will stop any chance for those who are interested.
3. Set a password especially for your electronic banking to differentiate the username and password used in other situations (e.g. other online services, ATM, passbook or bank card). This is to avoid the disclosure of other passwords in case any one of them is lost.
4. Set different passwords for login electronic banking and external payment to protect your money by multi-layered authentication.
5. Do not keep your password in the computer. Do not write the password on any paper or card. Change your password periodically.
6. Check if "Last logon time" on welcome webpage is consistent with the actual situation so that you can spot any exception.
7. Take good care of your card No., password, USB-Shield, e-password device and E-banking Code Card, do not disclose to anyone.

Avoid Others to Use Your Computer, Mobile Phone

You should clearly know who share your computer and strictly restrict unauthorized persons to use your computer. Your account number or Internet Banking password may fall into somebody's hands if you use Internet Banking on public computers. Alternatively your online account may then be stolen to be used.
Always keep your mobile phone within your sight, never lend it to anyone, and always keep it virus-free. After signing up Mobile Banking, if you change your mobile phone, you have to change the mobile No. registered in Mobile Banking as well.

Other Measures

You are reminded on the following:
1. Do not use Internet Banking at public places (e.g. internet café, public library), since younever know if these computers have installed any malicious monitoring program.
2. Set a password for your computer to stop anybody from getting your details without your knowledge.
3. Every time you finish using Internet Banking, do not simply close the browser; click "Signoff" at the top right corner of the page to exit.
4. Do not disclose your username, password or any personal identification details to anybody.
5. Keep your banking information safely. Check in detail. If in doubt, please contact us immediately.
6. If there is any change in your personal particulars (e.g. Contact options, address), inform us as soon as possible.